Sample site. Illustrates what a First Practice customer receives. Riverside Support Co and Sam Patel are fictional.

Riverside Support CoSam Patel, sole trader support worker

For families and participants

A plain language guide to working with me

If you are new to the NDIS, or new to working with a sole trader, this page covers the basics. Nothing fancy, no jargon.

Step 1. Get in touch

Send a message through the contact page, or have your support coordinator reach out. Tell me a little about who the support is for, what days work, and what you are hoping for.

Step 2. We have a no pressure chat

A 20 minute conversation, in person or by phone, to see if we are a fit. No paperwork yet. Either of us can say no and that is fine.

Step 3. We sort out the paperwork

A simple service agreement. If you are plan managed, I will need your plan manager's contact details. If you are self managed, I will send invoices directly to you.

Step 4. We start with a trial week

The first week is a chance to see how it goes. After that we settle into a regular weekly rhythm.

What makes a sole trader different

  • One worker, every visit. No roster changes, no new faces.
  • Direct line. You message me, not a call centre.
  • Long term focus. I am building a small steady book, not chasing volume.
  • Trade off. I take leave like anyone else, and I cannot cover 24/7. If your support needs are around the clock, an agency may suit better.

Looking for a regular support worker?

If you are plan managed or self managed and want someone who will actually stay around, get in touch. No pressure, just a chat about what you need.